 |
 |
|
|
 |
 |
 |
 |
 |
Complete SupportWebcity provides a complete range of options to help you with your domain name and hosting needs. We have compiled a comprehensive database of online material for instant access, we are also available by email or phone to help with your questions.
|
Support ResourcesSearch the Online Knowledgebase We are continuously adding and updating our knowledge base, it covers both hosting and domain registration issues. It will take you only seconds to do a search, and you are very likely to find the solution to your problems. View Online Video Tutorials We have compiled in excess of 60 movie tutorials to cover most aspects of our Professional Hosting products. They are very easy to follow and each is for a specific part of the system. Email Support Our preferred method of support is email, it is the most efficient way for our staff to provide support, we have a stated goal of replying to all emails within 2 hours during our office hours. Phone Support 1300 65 55 90 Our staff are available to provide phone support, but you must first attempt to solve your problem by email. Any emails you send us will result in a ticket being allocated to your issue, you will need to quote this ticket number when you call us. An alternate method of contact is through our twiter page: twitter.com/webcitysupport. This can be used if you cannot contact us using other means or during an outage period. Administrative Forms Contains links to common forms which can be download. Once completed, these forms can then be faxed to us on 02 9891 3277. |