Support Centre

Complete Support

Webcity provides a complete range of options to help you with your domain name and hosting needs. We have compiled a comprehensive database of online material for instant access, we are also available by email or phone to help with your questions.

Expert Advice & Extended Support

As an extra service, we also have trained staff that can help with issues that fall outside of what would normally be classified as product support. This 'Expert Advice' is available to all our customers for a time based fee.

It covers issues such as:

  • help with debugging your scripts
  • help with configuring/installing 3rd party software such as shopping carts and message boards

The cost of this service is $110 for a half hour session or $220 for a one hour session. You will be required to pay by credit card in advance, you will then be allocated a time when the most appropriate staff member will be available.

To take advantage of this service, please email us using our support form.

Support Resources

Knowledgebase

We are continuously adding and updating our knowledge base, it covers both hosting and domain registration issues.

It will take you only seconds to do a search, and you are very likely to find the solution to your problems.

Submit a Support Ticket

Our preferred method of support is email, it is the most efficient way for our staff to provide support.

We have a stated goal of replying to all emails within 2 hours during our office hours.

Video Tutorials

We have compiled in excess of 60 movie tutorials to cover most aspects of our Professional Hosting products.

They are very easy to follow and each is for a specific part of the system.

Administrative Forms

Links to common forms which can be downloaded.

Once completed, these forms can then be faxed to us on 02 8072 6890.