Webcity Refund Policy

Domain Name Registrations

Once a domain registration has been completed, no refund is available for any reason.

Domain Name Services

Extra services like URL Forwarding, DNS Hosting and Email Forwarding are refundable in full if requested by email/fax within 30 days of purchase.

Web Hosting

Web hosting fees are fully refundable if requested by email/fax within 90 days of purchase. Refund will be 100% with an additional 10% paid by separate posted cheque.

SSL Certificates

If you cannot complete the certificate order process for any reason, you can have your fees refunded in full. Once an SSL certificate has been issued, no refund is available for any reason.

Web Design Service

Fees paid for web design are fully refundable up to the point where the design work begins. This is generally once we have collected all the relevant information and images from you. Once the design work begins, the design fees are no longer refundable. The hosting fees charged are refundable for up to 30 days from the date of the order.